Privacy Policy

This Privacy Policy explains how Allstars Casino collects, uses, stores and protects information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their personal information. We aim to handle information fairly, transparently and only for legitimate business, operational, security and legal purposes.

Allstars Casino operates under Alsio Tech SRL, registered in Costa Rica with Corporate Identification number 3-102-935971. The platform uses encryption across all transactions and account activity.

Information we may collect

When you use Allstars Casino, we may collect information that you provide directly, information created through your use of the website and information received from services that help us operate the platform. The information collected depends on the services you use, the account features available to you and the checks that may be required before certain activities can be completed.

Account and contact details

This may include your name, date of birth, country of residence, username, password, contact details and other information needed to create and administer an account. We may also keep records of your communications with customer support, including questions, requests, complaints and information supplied to help resolve an issue.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. These can include identity documents, proof of address, information about the source of funds or other details reasonably required for account security and compliance checks. We handle these records carefully and use them for verification, risk management and fraud prevention.

Payment and transaction records

We may collect records relating to deposits, withdrawals, payments, account balances, gaming activity and transactions. Payment information may be processed through external payment providers. Depending on the payment method, Allstars Casino may receive limited payment details rather than complete card or banking credentials. Transaction records help us provide services, investigate disputes, identify unusual activity and meet applicable obligations.

Technical, device and usage information

When you visit or use the website, we may receive information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and interaction with website features. We may also record technical events, login activity and security information. This data helps us keep the website reliable, understand how it is used and detect suspicious or unauthorised activity.

How we use information

Allstars Casino uses personal information for purposes connected with operating an online casino and supporting players. We seek to use information that is relevant to the purpose for which it was collected and to avoid collecting more information than is reasonably necessary.

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals, transactions and other account activity.
Providing casino services, website features and player support.
Confirming identity, age, eligibility and account ownership.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting, preventing and investigating cheating, abuse, payment misuse, account takeover and other unlawful or unauthorised activity.
Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to online gambling services.
Responding to questions, complaints, data requests and other communications.
Monitoring and improving website performance, usability, security and service quality.
Sending service messages, account notifications and important information about changes to the website or applicable terms.
Sending marketing communications where permitted and where the required permission or other lawful basis applies.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

Where we rely on consent for a particular use, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal and may not stop processing where information is needed for another lawful purpose, such as providing an account service, preventing fraud or meeting a legal obligation.

Sharing information

We may share information with service providers that help operate the website and casino services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, security, analytics, communications and professional services. They are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed where reasonably necessary to comply with a legal request, court process or official requirement, to protect the website or players, to investigate suspected wrongdoing, or in connection with a business transfer or restructuring. We do not treat personal information as a product to be sold to unrelated third parties.

Cookies, security and retention

Cookies and similar technologies

Allstars Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account sessions, improve performance, understand website usage and help protect against fraud or misuse. Some cookies may be placed by service providers working on our behalf. Cookies can contain information linked to a browser or device, but they do not necessarily identify you directly.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly, and account or session functionality may be affected. Browser settings and controls may vary, so you should check the help information for the browser or device you use.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication requirements, monitoring, secure connections, staff guidance and checks on relevant service providers. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support if they suspect unauthorised account activity.

Storage and retention

Personal information may be stored by Allstars Casino or by service providers in locations that support the operation of the website. Where information is handled across borders, appropriate steps are taken to support its protection and lawful handling.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or disposed of in another appropriate way.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, contact support@allstarscasino.wtf and explain what you are requesting. You may ask for access to your personal information, correction of inaccurate data, deletion of your data where deletion is available, or withdrawal of consent to marketing. Please include enough information for us to understand and locate your request. We may need to verify your identity or account ownership before providing information or making changes.

A request to stop marketing can usually be made by using an unsubscribe option in a marketing message or by contacting support@allstarscasino.wtf. Stopping marketing communications will not prevent essential service messages, account notices, security alerts, transaction communications or other information needed to administer your account.

We will consider requests in accordance with applicable requirements. Some requests may be limited where information must be retained for legal, security, fraud prevention, dispute resolution or account administration purposes. If we cannot complete a request in full, we will provide a general explanation where appropriate.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website. Players should review this page periodically to stay informed about how information is handled. Continued use of the website after an update may indicate acceptance of the updated policy where applicable.

If you have questions about this Privacy Policy, wish to exercise a privacy right or need help understanding how your information is used, contact support@allstarscasino.wtf.